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This agreement regulates the general conditions of purchase of the various products offered on this website by AGUEDA MARIA PASCUAL ALCONCHEL (hereinafter DOLIS) with ID number 21020349M and address in Barcelona (Spain), for more information: .

The CUSTOMER at the time that completes the registration process, and purchases any of our products, accepts and expressly submits to the clauses specified below, as well as the conditions of access and use of our portal and its privacy policy, accessible Through the link "Legal Notices" and "Privacy Policy".

The CLIENT acknowledges having sufficient legal capacity to be contractually bound.

This contract is permanently accessible in the legal notices on our website, and can be downloaded in PDF format at the time of contracting.



In consideration for the product purchased, the CLIENT agrees to expressly pay DOLIS the amounts specified at the time of purchase in the price list established on the website for the products chosen.

The products offered on this website are subject to Value Added Tax (VAT) which IS INCLUDED in the prices detailed for each product.

The delivery of the articles will be understood to be located in the VAT application territory if the delivery address is located in Spanish territory, except for the Canary Islands, Ceuta and Melilla. The applicable VAT rate will be the one legally in force at all times depending on the specific item in question. In orders destined for the Canary Islands, Ceuta, Melilla, deliveries will be exempt from VAT, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

In the case of shipments to European Union countries, Spanish VAT will be deducted and the VAT rate corresponding to the country of destination will be applied.

VAT will not be applied on deliveries to countries outside the EU. However, these orders may be subject to import and / or customs duties, depending on the regulations of each country.

In the case of application of import and / or customs duties, these will be borne by the recipient. These costs may vary depending on the country of destination, so, in most cases, the costs cannot be estimated prior to delivery.

Transportation costs are NOT included in the price of the products, they are only FREE in Spain.

Once the selection of products has been completed and prior to confirming the order and before proceeding to pay, the final price of the purchase will appear on the screen, which will include VAT (Value Added Tax), management expenses. , packaging and shipping, if applicable, which will be reflected in the order form at the time of purchase and on the invoice.

Everything that is not specified in the description as included is not included.



Through this website, orders can only be made by individuals over 14 years of age and companies.

All our products are individually detailed on the website. The procedure for making and managing the purchase is indicated on the website and only the following steps should be followed:

  1. Choose the product you want to purchase.

  2. By selecting a product, it can be added to the "Cart" and you can choose to continue shopping or process the order by clicking "Buy".

  3. To process the order, you must fill in a form with your personal data to formalize the purchase procedure.

  4. Next, the order will be verified where the selected items are detailed one by one and the total price is calculated.

  5. Likewise, it will be necessary to indicate the billing and delivery addresses of the purchase made. It will be possible to specify a unique address for billing and delivery.

  6. Once the process has been processed, it will be necessary to previously mark a checkbox to read and accept the terms and conditions of sale.

  7. The web page will provide you with the mechanisms so that payment can be made according to the system chosen in each case.

  8. Once the payment details have been entered, you must confirm the order by pressing the "Buy" button.

  9. Once the "Buy" button has been pressed, the order confirmation will be sent by email.

The CUSTOMER is informed that the photographs and descriptions of the products on the website are an approximate image of the products offered, so it is possible that they may differ from the original. The descriptions and illustrations of the products offered through this website are made for informational purposes only.



The products offered by DOLIS are available and for distribution anywhere in the world.

Orders will be processed once payment has been successfully received.

The products offered by DOLIS will always be subject to availability, which will be specifically indicated on our website for each product, so if an item offered is not available, the customer will be duly informed of the lack of availability for the purchase. Under normal conditions, all the products that appear on our website are available for delivery within the indicated deadlines.

In the cases in which, once the order has been placed, the product contracted by the CLIENT is out of stock, he will be duly informed of this and will be offered an alternative product with similar characteristics of the same price and quality as the one purchased. If even so, the CLIENT is not interested in accepting the proposed alternative, DOLIS will proceed to refund the amount already paid and will inform him of the procedures and terms of reimbursement.

As a general rule, the maximum home delivery period will be 5 to 7 working days from the moment of purchase and from the moment we have confirmed your payment. These delivery times are approximate and in no way binding on DOLIS. Deliveries will be made on weekdays (Monday to Friday).

The delivery of the product purchased at home will be made by a certified shipment by the carrier. Likewise, the CLIENT will be duly informed in the event that an incident occurs or the delivery is delayed for any reason.

If delivery to the indicated address is not possible due to the absence of the recipient, the carrier will contact the CUSTOMER directly, and the steps to follow will be indicated in detail. In the event that the impossibility of delivery is caused by a wrong address having been entered, the cost of re-dispatching the order will be borne by the CUSTOMER. DOLIS is not responsible for delays in deliveries of purchased parts due to causes attributable to the carrier.

In order that you are informed at all times of the management of your purchase, you will receive by email a notification of the confirmation of your order and payment. Subsequently, DOLIS will send you an email with the package tracking code and you can check the status on the carrier's website.

Likewise, the CLIENT can check the status of their order by sending an email to the address .




What is the PRE-ORDER option?


These are items that are not in stock at the time of placing your order, but are made to order for each customer. In this way we also make in a more sustainable way, reducing excess stocks and unnecessary fabrics for the environment.

Once we have the amount of fabric assigned to each specific model with our pattern maker and cutter, we load the units online and make them available to you in PRE-ORDER. But also the units in PRE-ORDER are sold out since the amount of fabric we have is limited, and once we have exhausted the fabric in stock, the PRE-ORDER option is no longer available. The PRE-ORDER option is will remain active on the web normally for a period of two weeks, this will be specified in the description of each product sheet.

Once the product purchase time ends, the manufacturing process begins in our collaborating workshops, and when the manufacturing is finished we begin the delivery service in chronological order.


To pre-order a model, you will have to add it to your purchase as if you were placing an order in the normal way. You will then need to go through the checkout process as usual and pay for the item. As soon as the item is available we will send it. The estimated shipping date for each item will be duly detailed in the description of each product sheet, as well as the time interval for purchasing it.

Please note that if you place a pre-order, it will be treated as a normal order and the funds will be withdrawn from your account when you place the order. All PRE-ORDER orders can be returned in the same original form of payment once the order is delivered and within 14 calendar days as any other online purchase. If after placing your order you decide that you no longer want it, contact us at .




The following forms of payment are accepted:

  • Debit / Credit Card: The transaction is made directly through a form.

  • Paypal: Connecting directly with Paypal.

Once the payment is made, you will receive a confirmation email.

DOLIS is not aware of your credit card details. All of our payment systems are totally secure.

Payments are prior to the delivery of the product or provision of the service, so DOLIS will not provide the requested product until the moment it has received payment for it. DOLIS reserves the right to temporarily or definitively cancel the services provided, in the event of any incident regarding their collection.



In the case of wanting to obtain an invoice, you must contact customer service at the email: .

The CUSTOMER is responsible for confirming the receipt of notifications and for informing us of any changes to their data, leaving DOLIS exempt from any liability arising from this circumstance.



All our products are subject to quality controls and are guaranteed against manufacturing defects for a period of 2 years from the date of purchase. The guarantee covers any manufacturing, design or material defect, although the lack of conformity will need to be revealed within 2 months of becoming aware of it.

The guarantee does not cover blows, improper use (deformations, signs of wear or scratches), detachment or imperfections of the same. Stains and gloss changes in metals due to the use of chemical agents, allergies or others that are not attributable to a supplier defect. During the warranty period, the CLIENT may return the product and we will proceed to repair or replace it. The transport costs generated by returns under warranty will NOT be paid by the CLIENT.



To keep your pieces in the best condition, we suggest the following recommendations. Daily use is the main responsible for the wear and tear they suffer, so a good conservation is the guarantee that they remain perfect.

  • POLYMERIC CERAMIC IS A CRAFTSMANSHIP PRODUCT, NOT A TOY: We do not recommend bathing, showering, going to the beach or pool with them or doing physical activity.

  • CLEANING: Silver can oxidize in contact with air and especially by the action of the PH of the skin. As a result, it takes on a blackened yellowish hue, but can be easily cleaned with a special, non-abrasive chamois.

  • QUALITY AND CRAFTSMANSHIP: DOLIS pieces are made of polymeric ceramic, handcrafted, one by one, each one is a unique piece with its associated beautiful defects.

  • PERSONALITY HATS CAUTION : Machine wash "the tricky chick" or other items including the "Personality Hats" collection are NOT recommended. This is a high quality piece of fabrics so it must be hand washed or provided to a professional.



At DOLIS we offer our After Sales service for our products so that you can continue to enjoy your favorite piece. Please, check the budget in our customer service by writing an email to .



Returns or exchanges of products will only be accepted in the event of a factory defect, damage in transport or delivery errors. In any case, no more than 14 days should have elapsed from the receipt of the product and the packaging and accessories should be included. It will be verified prior to the acceptance that it is a manufacturing or packaging defect or anomaly and not an inappropriate or negligent use, handling or storage. They will always be accompanied by the corresponding delivery note or invoice.

Both in the case of return due to manufacturing or packaging defect and in the case of an error in the order, the CUSTOMER will be offered, if possible, the repair of the part or its replacement with another alternative without additional cost and without rights, by part of the CLIENT, to any type of compensation. The costs generated by the shipment of the repaired or correct order will be borne by DOLIS.

In any case, the return will always be subject to prior examination by DOLIS of the condition of the product to be returned and verification that the requirements of these conditions of sale have been met. Once the return is received and if applicable, we will refund the amount charged within a maximum period of 30 days and in the same terms that were used to make the payment.

DOLIS reserves the right to reject returns communicated or sent after the deadline or for products that are not in the same condition in which they were received.

Returns will be managed by sending an email to with a description of the reasons and causes alleged for the return. Likewise, it will be necessary to indicate the name and surname and the reference number of the order. Once the request is received, we will process it in a timely manner.



You have the right to withdraw from this contract within 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at AGUEDA MARIA PASCUAL ALCONCHEL, Barcelona (Spain), email: , your decision to withdraw from the contract through an unequivocal statement (for example, by email) . You can use the model withdrawal form that appears below, although its use is not mandatory.

Withdrawal form model

For the attention of


Barcelona, ​​Spain)

I hereby inform you that I am withdrawing from my contract of sale of the following good:

Received / Ordered on:

Consumer name:

Consumer signature


To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal:

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract.

We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

The CUSTOMER will bear the direct costs of returning the goods, for which the cost of collection will be deducted from the refund, except in the case where the reason is defective quality, error in shipping on our part.

We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You must return the goods to us, without any undue delay and, in any case, no later than 14 calendar days from the date on which you notify us of your decision to withdraw from the contract. To do this, you must contact customer service by email: and we will indicate the address. The term will be considered fulfilled if you return the goods before said term has expired.

You will only be responsible for the decrease in value of the goods resulting from a manipulation other than that necessary to establish the nature, characteristics and operation of the goods.



This contract will be concluded with the payment of the product and the sending to the CLIENT of a confirmation email with a description of the purchase made.

DOLIS reserves the right to modify in any way the characteristics and conditions of its services, always with the aim of improving them and involving a benefit for the CLIENT.



DOLIS undertakes to provide the CUSTOMER with the products and services that have been contracted applying the utmost diligence in providing the service, as well as taking care of the maintenance of the facilities necessary for the operation of the network, having for this a technical team and adequate IT, and to manage the logistics, shipping and delivery operations of the purchase made through the carrier.

The CUSTOMER undertakes to use the services that are made available to him in good faith, without violating the laws in force in any matter or infringing the rights of third parties, as well as paying for the selected product in the time and manner established in these conditions. of sale and its reception in the place indicated for delivery.

DOLIS does not guarantee that the availability of the service object of this contract will be continuous and uninterrupted, due to circumstances caused by problems in the Internet network, breakdowns in computer devices and other unforeseeable circumstances. Thus, the CUSTOMER agrees to bear these circumstances within reasonable limits, for which he expressly waives to claim any contractual or extra-contractual liability from DOLIS for possible failures, errors and use of the contracted service.



All notifications between the parties will preferably be made via email. The CUSTOMER is responsible for confirming the receipt of notifications and for informing DOLIS of any changes to their data, leaving DOLIS exempt from any liability arising from this circumstance. In case of modification, the CLIENT must inform DOLIS in the e-mail indicated on our website.



The CLIENT acknowledges having read and accepted the legal conditions of use and the privacy policy of the website.

The CLIENT acknowledges that he has understood all the information regarding the products and services, including, where appropriate, the delivery, offered on our website, as well as all the conditions and stipulations contained in this electronic contract, for which he affirms which are sufficient for the exclusion of the error in the consent of this contract, and therefore, you accept them integrally and expressly.

The CLIENT is fully aware that the acceptance and execution of this contract will take place by supplying their data and pressing the "Buy" button indicated on our website and that it will be completed with the payment of the service.



This contract is commercial in nature, and will be governed and interpreted in accordance with Spanish law.

In the event of any type of discrepancy or difference between the parties in relation to the interpretation, content or execution of the Contract that is not resolved by mutual agreement, the Parties will submit to the courts or tribunals that will be competent in each case. .

We also provide our clients with the following access link to the official online dispute resolution platform of the European Commission.



The hiring process requires you to fill out personal data forms in order to process and manage orders and, if you authorize it, to send you commercial information about our products and services. The provision of such personal data requires the prior approval of our Privacy Policy.

Attention: These General Purchase Conditions have been updated on 04/22/2021. At any time we can proceed to its modification, as well as vary the relationship of the prices and products offered. Please check the issue date each time you connect to our website and thus you will be sure that there has been no change that affects you.

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